COMMON QUESTIONS
Frequently Asked Questions
What is LabelGrid?
LabelGrid is a white-label music distribution platform built for record labels and distributors, and for independent artists. It combines DSP delivery, royalty accounting, automated splits, and catalog management with an open REST API, so you can distribute under your own brand or run your entire label from one dashboard.
Who is LabelGrid for?
Three groups: independent labels that need roster, release catalog and payout tooling; distributors and companies building branded distribution platforms on the API; and serious independent artists who want label-grade distribution with transparent royalties.
Does LabelGrid have a public API?
Yes. The full REST API is publicly documented at api.labelgrid.com/docs with a sandbox environment and self-service signup. There is no demo wall and no sales-call requirement — you can start building the same day.
How much does LabelGrid cost?
Solo is $99/year, Basic $199/year, Pro $499/year and Custom from $999/year, with a per-track fee only above the Pro and Custom track allowances. API infrastructure tiers start at $139/mo, billed yearly. Solo, Basic, Pro and Gate start with a 7-day free trial; a card is taken at signup and is not charged until the trial ends. Custom and API plans have no trial. See the pricing page for full details.
Does LabelGrid support DDEX?
Yes. LabelGrid supports DDEX ERN 3.8.2, 4.3.0, 4.3.1, and 4.3.2 for both delivery and catalog import, alongside direct and proprietary DSP delivery protocols.
Can I keep 100% of my royalties?
On direct DSP deals (SOBO) and Merlin Network licenses, yes — LabelGrid handles delivery while you keep 100% of those royalties. On standard plans you keep 85–90% of net royalties, with the exact rate published per plan.
Is LabelGrid a Spotify Preferred Provider?
Yes. LabelGrid is recognized as a Spotify Preferred Provider in the delivery platform category, and it is a Merlin Network member.
How fast is LabelGrid support?
A person answers every ticket, never a chatbot. We target a first response inside two business days, and the average across tickets is under two hours during business hours. Support runs on business days during working hours, not around the clock.
